Concept Behind Service Victoria.
Interacting and accessing government services in Victoria (Australia) is now at your fingertips. Service Victoria has cut the red-tapism between citizens and multiple departments and agencies. Now, the citizens have one place to use all the government services, to get instant feedback, and to make any transaction related to any government service.
The data of the Victorian government was very scattered & unstructured. Citizens were facing a hard time accessing government services and making transactions for them. Putting all the services on one platform, categorizing services and agencies, integrating transaction facilities was required to deliver an interactive and faster experience to citizens.
After collecting all the citizens’ feedback, compiled all the available data, analyzed it, processed it, and interpreted results, and applied it to deliver a digital platform, Service Victoria to government services simpler and easier. Now the citizens can access any service in multiple categories, make transactions, give feedback to make this platform more customer-focused.